(Newfield, New Jersey) – RLS Logistics, a number one chilly chain options supplier, broadcasts successful a nationwide buyer expertise award distinguished by Awards Worldwide USA.
RLS Logistics was honored with bronze for the shopper centric tradition class after a rigorous submission and presentation course of. The proposal’s premise was primarily based on RLS’ strategic marketing strategy and key efficiency indicator (KPI) monitoring, which permits the crew to hyperfocus on its individuals, operations, and clients.
“The technique started a number of years in the past and has developed and is firmly rooted in our tradition centered round clients however, most significantly, accountability. We maintain one another accountable for assembly our KPIs to make sure we’re exceeding our clients’ expectations,” mentioned John Gaudet, Vice President of Enterprise Growth, RLS Logistics.
Awards Worldwide USA hosts the biggest buyer expertise award program globally and hosted its first USA primarily based program this yr. This system promotes finest practices, encourages distinction inside buyer expertise, and boosts the tales of CX winners.
RLS developed in 1968 with humble beginnings in agriculture in New Jersey and has since grown to be one of many largest household owned chilly chain options suppliers within the U.S. The RLS crew attributes its success to the dedication of the RLS crew members, the strategic marketing strategy, and the shopper centric tradition. On the base of RLS Logistics’ technique is its individuals. Buyer expertise stems from crew member expertise; one can’t be profitable with out the opposite. As well as, the corporate prides itself on its household owned roots and on placing clients first at each touchpoint within the buyer journey.
“We’re proud that our crew of chilly chain consultants stays resilient immediately. We couldn’t have gained this award with out their assist,” Courtney Keenan, Advertising and marketing and Buyer Expertise Supervisor, RLS Logistics.
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ABOUT RLS LOGISTICS: Headquartered in Newfield, NJ, RLS Logistics is a family-owned, third-party logistics supplier specializing in value-added chilly chain options, together with LTL and FTL transportation, chilly storage warehousing, and direct-to-consumer achievement. Based in 1968, the corporate has been owned and managed by the Leo household for over 50 years and has grown into a number one built-in chilly chain 3PL. For extra data, go to